# Use cases

> What teams build with Geniffy, from support bots that remember each customer to coding agents that remember each project.

Anywhere an AI talks to the same person more than once, a memory changes what it can do. These are the uses we
see most, each with what the memory holds and the call that uses it.

## Customer support

**What it remembers.** Each customer's orders, problems, what they asked for, and how they like to be contacted.

**What changes.** The bot picks up where the last conversation stopped, and never asks a customer to repeat
themselves. Put [`context()`](https://docs.geniffy.com/recall/context) in front of each reply, and save every conversation with
[`memories.add(messages=...)`](https://docs.geniffy.com/add-memories/conversations), one [space](https://docs.geniffy.com/keys-and-spaces) per customer.

The [support bot example](https://github.com/Geniffy/examples) does this for two customers.

## Sales and account management

**What it remembers.** Who signs, when renewals come up, what each account was promised, and who said what on
each call.

**What changes.** Before a call, [`brief()`](https://docs.geniffy.com/people) lists what to know about the person, each line with its
source. Dates are kept as dates, so "it comes up in March", said in October, is held as next March.

## Tutors and coaches

**What it remembers.** What a learner already knows, where they struggled, and the goals they set.

**What changes.** Each session builds on the last instead of starting from zero, and the coach can show the
learner what it remembers, and correct it with them.

## Personal assistants and companions

**What it remembers.** Preferences, plans, the people in someone's life and what is going on now.

**What changes.** [`profile()`](https://docs.geniffy.com/people) gives a short picture of what lasts and what is current, and newer
facts replace older ones: "I moved to Pune" retires "I live in Bengaluru".

## Coding with AI

**What it remembers.** A project's conventions, the decisions made and why, and how each developer likes to work.

**What changes.** With the [Claude Code plugin](https://docs.geniffy.com/mcp/claude-code), each session starts knowing the project, and
what is decided is saved as you go, with keys and code left on your laptop.

## Internal knowledge

**What it remembers.** Notes, PDF and Word files, and web pages a team adds.

**What changes.** People ask in plain words and get an answer with the line it came from, or a plain "nothing
here says that" instead of a confident guess. See [Add memories](https://docs.geniffy.com/add-memories) and [ask](https://docs.geniffy.com/recall/ask).

## Voice agents

**What it remembers.** Each caller's history across calls.

**What changes.** The agent greets a returning caller with what was said last time. Call
[`context()`](https://docs.geniffy.com/recall/context) when a call starts, and save the transcript when it ends.

Source: https://docs.geniffy.com/overview/use-cases